Question 1

How do I place an order?

Accepted Answer

Call +448000664122 and speak to one of our advisors. We'll confirm the model, colour, storage and delivery address, then take secure payment over the phone.

Question 2

Are your products genuine and brand new?

Accepted Answer

Yes. Every phone and accessory we sell is 100% genuine, brand-new and sourced from authorised UK distributors — no refurbished or grey-market items.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major UK debit and credit cards (Visa, Mastercard, American Express) over the phone. Card details are processed on a PCI-compliant terminal and never stored.

Question 4

How long does delivery take?

Accepted Answer

Standard UK delivery takes 2–4 working days. Order before 2pm for next-working-day dispatch. See our shipping page for full details.

Question 5

Do you offer a warranty?

Accepted Answer

Every product includes a 12-month manufacturer warranty. Faulty items are repaired or replaced free of charge.

Question 6

Can I return an item if I change my mind?

Accepted Answer

Yes — unused items in original packaging can be returned within 14 days for a full refund. Call us first so we can issue a return reference.

Question 7

Do you ship outside the UK?

Accepted Answer

At the moment we only deliver within the United Kingdom, including the Channel Islands and Highlands.

Question 8

Can you help me choose the right phone?

Accepted Answer

Absolutely. Tell us how you use your phone — battery life, camera, gaming, work — and we'll recommend the best models in your budget.

Frequently asked questions