Warranty
We only sell genuine, brand-new stock — so every order comes with a straightforward 12-month warranty.
12-month cover
All phones and accessories are covered against manufacturing defects for 12 months from the date of purchase.
Repair or replace
Faulty items are repaired or replaced free of charge. Where neither is possible, we issue a full refund.
14-day change of mind
Not happy with your purchase? Return unused items in original packaging within 14 days for a refund.
Claim by phone
Call +448000664122 with your order reference. Most claims are approved on the same call.
What's not covered
- Accidental damage, drops or liquid ingress.
- Damage caused by unauthorised repairs or third-party parts.
- Cosmetic wear from normal use.