Mobile Service & Accessories Ltd

Privacy Policy

Last updated: 1 January 2026

This Privacy Policy explains how Mobile Service & Accessories Ltd ("we", "us", "our") collects, uses and protects your personal data when you visit our website or contact us by phone or email. We are the data controller for the personal data we process. Our registered address is 391 Humberstone Road, Leicester, England LE5 3DF.

1. Information we collect

  • Contact details you give us when you call or email — for example name, phone number, email address and delivery address.
  • Order information such as the products you ask about or purchase by phone.
  • Website data such as IP address, browser type and pages viewed, collected through essential cookies and standard server logs.

2. How we use your information

We use personal data to:

  • Respond to enquiries made by phone or email.
  • Process and deliver orders placed over the phone.
  • Provide customer support, including warranty and returns.
  • Comply with our legal and accounting obligations.
  • Keep our website secure and improve how it works.

3. Legal bases (UK GDPR)

We rely on the following lawful bases: performance of a contract (to fulfil your order), legitimate interests (to run our business and keep the site secure), legal obligation (e.g. tax records), and consent (where required, such as for non-essential cookies).

4. Sharing your data

We only share personal data with trusted third parties that help us run our business, including delivery couriers, payment processors, accountants and IT providers. We do not sell your personal data.

5. How long we keep it

We keep order and accounting records for at least six years to meet UK tax and consumer protection requirements. Enquiry data not linked to an order is deleted within 24 months.

6. Your rights

Under UK GDPR you can ask us to access, correct, delete or restrict your personal data, object to processing or request a copy in a portable format. To exercise any of these rights, contact us using the details below. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Security

We use appropriate technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and access controls.

8. Children

Our services are intended for adults aged 18 and over. We do not knowingly collect data from children.

9. Contact us

Mobile Service & Accessories Ltd
391 Humberstone Road, Leicester, England LE5 3DF
Phone: +448000664122
Email: info@mobileserviceaccessoriesltd.site

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